Problems with products and services are so common in the U.S. that nearly three in four Americans said they experienced such in the past year. Almost half also got so upset they yelled or raised their voice!
As a landlord in Wichita, KS, you should avoid those issues since you don't want your tenants to be unhappy. Unhappy tenants are more likely to leave, and when they do, you could spend nearly $4,000 to replace each.
One way to help lower such risks is using an online tenant portal. We'll tell you how such a tool can benefit you and your tenants, so please read on.
Simplified Communication
Every day, people in the U.S. send six billion SMS messages. With those figures, it's not surprising many texts go unread. Email messages aren't usually any better either, as they're just as easy to miss or forget.
The problem is if one or more of those missed texts or emails are from your tenants. Receiving feedback and not replying promptly to tenant messages is a sure way to make them unhappy.
An online portal can help you stay on top of tenant communication since it's specifically for you, your tenants, or, if you have one, your property manager. You won't get spam texts or emails in your account, just messages about your Wichita investment properties.
Easier Rent Collection
Landlord software integrated with an online tenant portal lets you collect rent online. You and your tenants don't have to go to the trouble of going to and queuing up in banks. It's a win-win situation for both parties since it saves everyone time.
Payments processed online also generate transaction receipts. This lets you easily manage documents for your rental properties' accounting records. Tenants can also access copies of their payment receipts whenever they need to.
Convenience of Scheduling Property Maintenance
Regular maintenance helps ensure your properties remain livable, structurally sound, and sanitary. It can include semi-annual inspections and tune-ups of crucial appliances and components, such as the plumbing, HVAC, electrical, and roofing systems. Regular landscaping services and twice-a-year pest control should also be part of the program.
However, since other people live in your properties, you and they should agree on maintenance schedules. Your tenants must also be able to ask for help if they have an issue with your property, such as replacing dirty HVAC filters.
Fortunately, an online tenant portal makes coordinating property maintenance and repairs simple. It lets you and your tenants request and schedule such tasks with a few clicks and taps.
Make Tenants Happier With an Online Tenant Portal
An online tenant portal helps simplify tenant communication, rental collection, and property maintenance. These perks can then make your tenants happy and improve your odds of getting them to renew their leases.
If you're ready to reap those benefits, our team of property management experts here at PMI Wichita is happy to help! We use innovative technology to power our online owner and tenant portal.
So, speak with us today! We'll gladly discuss what we can do for your investment properties in Wichita, KS.
